English

Condition of Use

  1. béshopping pre-order is available as below

    Flights depart from TPE: 14days - 24 hours prior to the departure time. (Local Time)
    Regional flights depart for TPE: 14days - 48 hours prior to the departure time.(Local Time)
  2. If the flight itinerary is changed due to personal reasons or other force majeure events such as schedule changes, cabin class changes, cancellations, or bad weather. Please proceed to "My Orders" in My Account section to cancel the order before flight itinerary had been changed. Moreover, place a new order within the pre-order specified time at your convenience.
    If the pre-order specified time has passed, our system will automatically cancel the order and credit back the amount to the credit card used for the original transaction 7 days after the end of the trip.
    Please note that the operation time for credit card refunds will vary depending on the issuing bank.
    Please visit Condition of Use for further information.
    We apologize for the inconvenience.
  3. Due to the limited loading capacity, the maximum order quantity for each item will be adjust based on item attributes.
  4. Each passenger is eligible for two pre-order purchases per flight.
    If passenger pre-ordered two orders per flight, each order is calculated individually, discounts, promotions, or gifts cannot be combined or redeem with other orders.
    Two orders would be combined packing due to the limited loading capacity and cannot be pick up separately.
  5. Promotional discounts cannot be combined with marked down items.
  6. Payment

    béshopping accepts credit card payment

    Credit card limits will be determined in accordance with the regulations of the respective card issuing banks. All credit card purchases will be charged in TWD and each order must be paid using one credit card.
  7. To ensure the rights and benefits of our customers, you will be required to present your credit card used in ordering or passport for confirmation to our cabin crew when picking up your purchased items.
    If a relevant document cannot be provided to prove the identity of the buyer, goods pickup will be unavailable and we will automatically cancel the order.
  8. In compliance with the Computer-Processed Personal Data Protection Law, STARLUX Airlines is obligated to maintain confidentiality in the collection,
    processing and use of customers' personal information and shall not disclose such information to third parties or use it for other purposes without prior written consent from the customer.
  9. After-sale Service

    To ensure the warranty rights for returns and repairs, please keep the original receipt of your order.

    We only accept returns of damaged or defective products. However, due to hygiene issues, unpacked personal products such as cosmetics, skincare products, foods and tobacco are non-returnable.

    If there is a return request, please keep the original receipt, packaging, and all the items that came along with the product including gifts with purchase. Contact「 STARLUX Customer Service Center」within 14 days of the purchase date.

    *If offers and discounts no longer apply after refund, the total purchase price of the order will be recalculated.
    *When returning, please return all the items that came along with the product including gifts with purchase, otherwise it will be regarded as incomplete.
    For more information, please contact the「 STARLUX Customer Service Center」 through Contact Information.
  10. Duty free shopping information may change without prior notice.