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Condition of Use

  1. béshopping pre-order is available as below

    Flights depart from TPE: 14days - 24 hours prior to the departure time. (Local Time)
    Regional flights depart for TPE: 14days - 48 hours prior to the departure time.(Local Time)
  2. Please accept our apologies for failed delivery of preordered merchandise due to flight schedule or cabin class changes, cancellations, bad weather and/or other force majeure events. Your original duty free pre-order will be cancelled and refunded automatically. Please place a new order within the specified time at your convenience.
  3. Promotional discounts cannot be combined with marked down items.
  4. Due to the limited loading capacity, the maximum order quantity for each item will be adjust based on item attributes.
  5. Payment

    béshopping now accepts Google Pay and credit cards

    Credit card limits will be determined in accordance with the regulations of the respective card issuing banks. All credit card purchases will be charged in TWD and each order must be paid using one credit card.
  6. To ensure the rights and benefits of our customers, you will be required to present your credit card used in ordering or passport for confirmation to our cabin crew when picking up your purchased items.
    If a relevant document cannot be provided to prove the identity of the buyer, goods pickup will be unavailable and we will automatically cancel the order.
  7. In compliance with the Computer-Processed Personal Data Protection Law, STARLUX Airlines is obligated to maintain confidentiality in the collection,
    processing and use of customers' personal information and shall not disclose such information to third parties or use it for other purposes without prior written consent from the customer.
  8. After-sale Service

    We accept returns of damaged or defective products with all of the original receipt, packaging and items that came along with the product within 14 days of the purchase date. Due to hygiene issues, unpacked personal products such as cosmetics, skincare products, foods and tobacco are non-returnable.

    For more information, please contact the「 STARLUX Customer Service Center」 through Contact Information.

    *If offers and discounts no longer apply after refund, the total purchase price of the order will be recalculated.
  9. Duty free shopping information may change without prior notice.